SEBICU200422 - Taxpublishers.in

SUBSCRIBE FOR FULL CONTENT


The Tax Publishers Circular No. SEBI/HO/MRD1/ICC1/CIR/P/2022/94, dt. 04-07-2022 Investor Grievance Redressal Mechanism and Amendment to SEBI Circular no. SEBI/HO/DMS/CIR/P/2017/15 dt. 23-2-2017 1. Reference may be made to SEBI Circulars no. CIR/MRD/DSA/24/2010 dt. 11-8-2010 on Arbitration Mechanism in Stock Exchanges, no. CIR/MRD/ICC/30/2013 dt. 26-9-2013 on Investor Grievance Redressal Mechanism and no. SEBI/HO/DMS/CIR/P/2017/15 dt. 23-2-2017 on amendments pursuant to comprehensive review of Investor Grievance Redressal Mechanism. Online Web Based Complaints Redressal System: 2. SEBI has implemented an online platform (SCORES) designed to help investors to lodge their complaints, pertaining to securities market, against listed companies and SEBI registered intermediaries. 3. In line with the same, to enable investors to lodge and follow up their complaints and track the status of redressal of such complaints from anywhere, all Recognized Stock Exchanges including Commodity Derivatives Exchanges / Depositories are advised to design and implement an online web based complaints redressal system of their own, which will facilitate investors to file complaints and escalate complaints for redressal through Grievance Redressal Committee (GRC), arbitration, appellate arbitration etc. in accordance with their respective byelaws, rules and regulations. The above redressal mechanism shall be implemented within 6 months from the issuance of this circular. The salient features of the system are enclosed as Annexure. 4. The system is intended to expedite redressal / disposal of investors complaints as it would also obviate the need for physical movement of complaints. Further, the possibility of loss, damage or misdirection of the physical complaints would be avoided. It would also facilitate easy retrieval and tracking of complaints at any time. 5. All Recognized Stock Exchanges including Commodity Derivatives Exchanges / Depositories are advised to widely publicise (including in media) its online web based complaints redressal system. SUBSCRIBE FOR FULL CONTENT

The Tax Publishers

Circular No. SEBI/HO/MRD1/ICC1/CIR/P/2022/94, dt. 04-07-2022

Investor Grievance Redressal Mechanism and Amendment to SEBI Circular no. SEBI/HO/DMS/CIR/P/2017/15 dt. 23-2-2017

1. Reference may be made to SEBI Circulars no. CIR/MRD/DSA/24/2010 dt. 11-8-2010 on Arbitration Mechanism in Stock Exchanges, no. CIR/MRD/ICC/30/2013 dt. 26-9-2013 on Investor Grievance Redressal Mechanism and no. SEBI/HO/DMS/CIR/P/2017/15 dt. 23-2-2017 on amendments pursuant to comprehensive review of Investor Grievance Redressal Mechanism.

Online Web Based Complaints Redressal System:

2. SEBI has implemented an online platform (SCORES) designed to help investors to lodge their complaints, pertaining to securities market, against listed companies and SEBI registered intermediaries.

3. In line with the same, to enable investors to lodge and follow up their complaints and track the status of redressal of such complaints from anywhere, all Recognized Stock Exchanges including Commodity Derivatives Exchanges / Depositories are advised to design and implement an online web based complaints redressal system of their own, which will facilitate investors to file complaints and escalate complaints for redressal through Grievance Redressal Committee (GRC), arbitration, appellate arbitration etc. in accordance with their respective byelaws, rules and regulations. The above redressal mechanism shall be implemented within 6 months from the issuance of this circular. The salient features of the system are enclosed as Annexure.

4. The system is intended to expedite redressal / disposal of investors complaints as it would also obviate the need for physical movement of complaints. Further, the possibility of loss, damage or misdirection of the physical complaints would be avoided. It would also facilitate easy retrieval and tracking of complaints at any time.

5. All Recognized Stock Exchanges including Commodity Derivatives Exchanges / Depositories are advised to widely publicise (including in media) its online web based complaints redressal system.